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How can we help?

We’re happy to answer any questions you may have.

It’s business as usual for our online service

Due to the coronavirus pandemic, our teams are much smaller and we’re getting a lot more calls than usual. So that we can help our most vulnerable customers, please only contact us if you absolutely have to.

We know that many customers want to invest with us at the moment. You don’t need to worry about missing out as you can do almost everything you need to do online.

Here are some of the things you can do without having to contact us.

Pay money in online

If you’re looking to buy Bonds or open a savings account, then you’re already in the right place. You can invest using your debit card right here – it takes less than 5 minutes.

See our accounts and apply online

Tip: Your balance may not update straight away. Don't worry if this happens - you can still see your deposit by logging in, clicking on 'View account' then scrolling down to 'Pending transactions' and clicking the plus sign.

Log in

 

Top up by bank transfer

If you already have an account with us, there’s another quick way to pay money in: you can make a transfer straight from your bank account. You do this through your own bank – most now have online banking apps that make transferring money even easier.

If you’re looking to save regularly you might also want to set up a standing order to automatically send money to your NS&I account. Just let your bank know how much you want to transfer and how often.

Tip: you don’t need to be registered for our online and phone service to save by bank transfer or standing order, you just need to have an NS&I account already open.

How to make a bank transfer to NS&I

Go paper-free

At this time, you might not want to wait to receive statements and other account information in the post. If you’re registered for our online and phone service you can choose to go paper-free. All the information you need will be safely stored in your secure online account.

How to go paperless

Premium Bonds: a quicker way to get your prizes

Still getting your prizes by cheque? It can take a while to receive a cheque in the post, and then you’ve got the hassle of making a trip to the bank to pay it in. There is a quicker, easier and safer way of getting your prizes: we can pay them straight into your bank account. We’ll let you know by email or text message if you win, and the money will be in your account by the 7th working day of the month.

Get your prizes quicker

Lost touch?

If you’re wondering whether you have an account with us or if your old Premium Bonds are still valid then, of course, we do want to hear from you – but this does mean writing to us. Bear in mind that it will take us a lot longer to reply than normal. If you’re just tidying up your finances and haven’t got an urgent need, please consider not contacting us at this time.

Updates to this page

We’ll update this page whenever we have more information to share with you.

Last updated: 29 May 2020