Contact us

To open a new account or for questions about your existing account

Have your details to hand

To manage your accounts or personal details, you'll need to be registered for our online and phone service. Please have your NS&I number and password to hand.

• Call us

  We haven’t got as many of our customer service team available as usual, so please do everything you can online. Only contact us if you absolutely have to, and remember it will take us longer than usual to get back to you.

  Calling from the UK

  08085 007 007

  We're here 7am-10pm everyday. Calls from the UK are free. We may record your call to help us give you the best service.

  Calling from outside the UK

  Call us on +44 1253 832007. Charges will be at the rate of your international phone provider.

  Do you use Textphone?
  To use the Text Relay Service: just dial 18001 from your textphone and then enter the telephone number you want to call. When the call is answered, a Text Relay operator will join in the call and communicate your written request to us.

For general enquiries

Not for: anything specific about your account as we won’t be able to deal with your request.

• Tweet us using @nsandihelp

• Chat to us You can talk to us through our web chat service from 7am to 10pm Monday to Friday and 8am to 8pm Saturday and Sunday.

  Just look out for the purple ‘Chat’ icon which will pop up when a member of our team is available.

• Message us on Facebook Messenger

• Write to us

  We haven’t got as many of our customer service team available as usual, so please do everything you can online. Only contact us if you absolutely have to, and remember it will take us longer than usual to get back to you.

  Write to us at NS&I, Sunderland SR43 2SB

  The more details you can give when you write to us, the more quickly we can deal with your request.

  Your personal details: name; address; date of birth. If you haven’t told us about a house move or a change in your marital status or name, please also include your previous name and address.

  Your reference numbers. Any or all of these: your NS&I number, holder’s or customer number, account number, Bond numbers, or Certificate numbers, if you know them. You’ll find these numbers on your Bond records, certificates of investment or any other letters from us.

  Details of your accounts or investments: type of investment (e.g. Premium Bonds); approximate start date; and amount, if you know them.

  Don't forget to sign your letter. For your security, we can’t disclose or change personal information without the account holder’s signature(s). If you are over 16 and the investment was made for you when you were a child, we might not have your signature on our records. In that case, your signature should be witnessed so we can transfer control of any investments to you. The witness must be aged 18 or over and must not be a member of your family. The witness must also sign the form.

How to make a complaint

• How to make a complaint

  Our dedicated team will aim to resolve your complaint promptly. Our brochure explains how we deal with complaints.

  Our complaints brochure

  You can speak to our dedicated team directly, they'll be happy to help. Call them free on 0800 092 1286.

  Calls from outside the UK may not be free. Calls may be recorded.

  Or you can email us - please remember to include your postal address so we can reply to you.

  customerenquiries@nsandi.com

  If you want to tell us or ask us anything specific about your account, it's best to call us.

  If we can't resolve a complaint to your satisfaction, you may be able to refer it to the Financial Ombudsman Service, which is free and independent service for resolving disputes:

  www.financial-ombudsman.org.uk

  Alternatively, if you applied for your NS&I account or investment online, you can submit your complaint via the Online Dispute Resolution (ODR) platform. The ODR platform was set up by the European Commission to help consumers resolve disputes about goods and services bought online from a company within the European Union. The ODR platform will redirect your complaint to the Financial Ombudsman Service (FOS) in the UK, so you may prefer to contact FOS directly.

   

  ODR Platform

  To use the ODR platform you will need to quote our email address: NS&I.customer.feedback@nsandi.com

  Complaints data

  We have an ethos of fairness and transparency. In view of this, and in line with other financial services organisations, we are publishing our complaints data on our corporate website.

  Our complaints data