Can we answer your question here and now?
To open a new account or for questions about your existing account
Have your details to hand
To manage your accounts or personal details, you'll need to be registered for our online and phone service. Please have your NS&I number and password to hand.
For general enquiries
Not for: anything specific about your account as we won’t be able to deal with your request.
Our virtual assistant Ask NS&I can help you with general queries 24/7.
If you need to chat to one of our team, we’re available:
8am to 8pm Monday to Friday
8am to 6pm Saturday and Sunday
(Closed on bank holidays)
Start a chat by clicking the blue chat icon in the bottom right of your screen.
Our web chat service can only answer general queries. If you need to get in touch about your account, please call us.