Accessibility

Accessibility statement for our websites and mobile applications

This accessibility statement applies to all NS&I owned websites and mobile applications (apps).

These websites and apps are run by NS&I. They are designed to be used by as many people as possible. The text should be clear and simple to understand. You should be able to:

  • zoom in up to 300% without problems
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • use most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible our websites and apps are

Parts of this our websites and apps are not fully accessible. For example:

  • some pages and document attachments are not written in plain English
  • some content has poor colour contrast
  • heading structure in some areas needs to be improved for VoiceOver users
  • some buttons don’t have clear labels
  • many documents are in PDF format and are not accessible

Feedback and contact information

If you need information on this website in a different format like large print, audio recording or braille:

Call us free on 08085 007 007.


Reporting accessibility problems

We’re always looking to improve the accessibility of our websites and apps. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

Contact us


Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, Contact the Equality Advisory and Support Service (EASS).


Technical information about this website's accessibility

We're committed to making this website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.


Compliance status

These websites and mobile applications are partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.


Non-accessible content

NS&I websites

We know some parts of our websites are not fully accessible:

  • Part of the process to reset a password online may cause difficulties for visually impaired customers, particularly where a code appears in the web browser which customers then need to enter into their phone. To resolve this, we are planning to introduce the option to receive the code by SMS (text message), which customers will then need to enter into their browser. If you do have difficulties with resetting your password in the meantime, please call us and we'll try to find another arrangement that works for you.
  • Products – this uses radio buttons as filter buttons, so we want resolve the issues under Guideline 3.2 to make sure this page appears and operates in a predictable way.
  • Throughout the site we use buttons as links. We will ensure that buttons are built to appear and operate in the usual way i.e. using enter or space on a screen reader.
  • Throughout the site when a user tabs through links, not all of these are displayed with an outline. We will look to ensure all links have a consistent format to show the link you have tabbed to.

Premium Bonds prize checker app

We know some parts of this app are not fully accessible:

  • Some buttons found throughout the app don’t have clear labels; this makes them difficult to understand when using VoiceOver and when read out of context.
  • On the home page, the order in which content is read by VoiceOver needs some work. The result is the initial introduction text is not read when the user lands on this page.
  • We are aware that the heading structure needs some work to provide a better hierarchy for VoiceOver users.

The app cannot be viewed in landscape, however users can use our website prize checker in landscape:

Prize Checker

In addition to the online channel listed above customers can check their Premium Bonds prizes via:

  • The Alexa voice app prize checker
  • The Telephone IVR prize checker

NS&I mobile app

We know some parts of this app are not fully accessible:

  • We are aware that the heading structure needs some work to provide a better hierarchy for VoiceOver users.
  • There is an issue with the labels on the toggle switches found on the “login” screen and the “manage your data” screen

We are aiming to fix these in future app releases.


Disproportionate burden

Our apps are only available in portrait mode. This will mean that users who rely on landscape view may find it difficult to use our apps. However, we believe changing this would present a disproportionate burden as mobile phone users can use our website instead of the app via a mobile device, where they can view content in landscape.


How we tested our websites and mobile applications

We use the Web Content Accessibility Guidelines V2.1 level A and level AA to test how accessible NS&I websites and mobile applications are.

We used the Website Accessibility Conformance Evaluation Methodology (WCAG-EM) approach to decide on a sample of web pages to test.


What we’re doing to improve accessibility

We’re working hard to fix content that fails to meet the Web Content Accessibility Guidelines version 2.1 AA standard. We will update this page when issues are fixed.


Preparation of this accessibility statement

This statement was prepared on 13 January 2022. It was last reviewed on 11 March 2022