Accessibility

Accessibility statement for our websites and mobile applications

This accessibility statement applies to all NS&I owned websites and mobile apps.

NS&I is committed to making its websites and mobile apps accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

We aim to conform to the ‘Double A’ level of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.1 and we develop and test accordingly.

Web Content Accessibility Guidelines 2.1

This statement was prepared on 9 August 2021 and last reviewed and updated on 9 August 2021.

Websites

The following websites are run by NS&I. We want as many people as possible to be able to use this website. Some of the guidelines we follow

  • We try to use clear, simple language
  • We use colours that have enough contrast to ensure that type is legible
  • We make our pdf documents as accessible as we can
  • Ensure you can navigate most of the website using just a keyboard
  • Ensure you can navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

How accessible our websites are

nsandi.com

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

We have plans to update our website soon and we know some parts of this website are not fully accessible:

  • Products – this uses radio buttons as filter buttons, so we want resolve the issues under Guideline 3.2 to make sure this page appears and operates in a predictable way.
  • Throughout the site when a user tabs through links, not all of these are displayed with an outline. We will look to ensure all links have a consistent format to show the link you have tabbed to.

We plan to have these issues resolved later in 2021.

nsandi-corporate.com

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

We know some parts of this website are not fully accessible.

Following an accessibility audit, we are in the process of carrying out the required updates and will provide further timings in due course.

nsandi-adviser.com

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

We know some parts of this website are not fully accessible.

Following the accessibility audit, we plan on carrying out all required updates and will provide further timings in due course.

Do you need help viewing our website?

You can make websites easier to read by changing the text size, making your mouse pointer easier to see, magnifying the screen and changing the colours of the background and text.

Find out more about how to change these settings

Supported browsers

We regularly test our website to ensure its compatibility with the most popular browsers. If you use any of the browsers below, you’ll be able to use all the features of our website:

  • Safari version 9 and up on Apple devices
  • Google Chrome version 63 and up on Windows and Android
  • Internet Explorer version 11 on Windows
  • Microsoft Edge version 16 and up on Windows
  • Firefox version 59 and up on Windows
  • Samsung browsers version 6 and up

How to update your browser

Mobile applications

Premium Bonds prize checker app

This mobile app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliance listed below.

We know one aspect of this app is not fully accessible:

The app is only available in portrait mode. This will mean that users who rely on landscape view may find it difficult to use our app. However, mobile phone users are able to use our website using a mobile device, instead of the app, where they can check their Premium Bonds prizes in landscape:

https://www.nsandi.com/prize-checker

This non-compliance element is currently under review – we’ll provide a further update when this is complete.

As well as the online channels listed above, customers can check their Premium Bonds prizes by using:

  • the Alexa voice app prize checker
  • the phone prize checker

NS&I mobile app

This mobile app is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

We know some parts of this app are not fully accessible:

  • We are aware that the heading structure needs some work to provide a better hierarchy for VoiceOver users.
  • There is an issue with the labels on the toggle switches found on the 'Log in' screen and the 'Manage your data' screen.

We are aiming to fix most of the issues identified in our next app release, expected release early 2022.

  • The app is only available in portrait mode. This will mean that users who rely on landscape view may find it difficult to use our app. However, mobile phone users can use our website using a mobile device, instead of the app, where they can view it in landscape.

We are aiming to fix this in a future app release.

Feedback and contact information

If you are having any difficulties with accessing the information on our websites or mobile apps, please don’t hesitate to contact us.

Contact us

Downloads and forms

Having trouble reading our brochures or forms? Ask us for versions in:

  • Braille
  • Audio tape or CD
  • Large print

Call us


Reporting accessibility problems

We’re always looking to improve the accessibility of our websites and mobile applications. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, please contact us.

Contact us

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, Contact the Equality Advisory and Support Service (EASS).