We’re sorry if you've had trouble contacting us recently. We know this isn’t the service you’re used to and we’re working hard to get everything back on track.
We’ve recently welcomed more than 350 new team members into our customer service teams and we’re not stopping there – we’re continuing to grow our teams as safely as we can.
Stay safe online
When you choose to save with NS&I we guarantee that your money is safe with us. We’ve also got tips to help you keep your savings and personal information safe from fraudsters.
Our web address always starts with nsandi.com or secure3.nsandi.com. Also look out for the padlock next to our web address in your internet browser - this means that your connection is secure.
We’re giving everyone more time to choose a new way to receive Premium Bonds prizes
We’ve started phasing out prize payments through the post, which means you’ll need to let us know your bank details so we can continue paying any prizes you win.
You’ll still receive prizes through the post for the time being, but we’ll soon let you know when your last prize cheque will arrive so that you have plenty of time to update your details. You’ll be able to choose whether you’d like any future prizes paid to your bank account or reinvested into more Bonds.
When you’re ready, you can choose your new prize options quickly and easily online, even if you don’t have an NS&I number and password. With your Premium Bonds holder’s number and bank details to hand, just go to nsandi.com/prize-options
Top up by bank transfer
If you already have an account with us, there’s another quick way to pay money in: you can make a transfer straight from your bank account. You do this through your own bank – most now have online banking apps that make transferring money even easier.
If you’re looking to save regularly you might also want to set up a standing order to automatically send money to your NS&I account. Just let your bank know how much you want to transfer and how often.
Tip: you don’t need to be registered for our online and phone service to save by bank transfer or standing order, you just need to have an NS&I account already open.
At this time, you might not want to wait to receive statements and other account information in the post. If you’re registered for our online and phone service you can choose to go paper-free. All the information you need will be safely stored in your secure online account.
If you’re wondering whether you have an account with us or if your old Premium Bonds are still valid then, of course, we do want to hear from you – but this does mean writing to us. Bear in mind that it will take us a lot longer to reply than normal. If you’re just tidying up your finances and haven’t got an urgent need, please consider not contacting us at this time.
Updates to this page
We’ll update this page whenever we have more information to share with you.
Last updated: 19 March 2021