How we’re supporting you

We’re sorry if you’ve had trouble getting in touch. We’re working hard to get back on track.

We’re sorry if you've had trouble contacting us recently. We know this isn’t the service you’re used to and we’re working hard to get everything back on track.

We’ve recently welcomed more than 300 new team members into our customer service teams and we’re not stopping there – we’re continuing to grow our teams as safely as we can.

We’re giving everyone more time to choose a new way to receive Premium Bonds prizes

We’ll now begin phasing out prize cheques in spring 2021, rather than in December 2020 as we’d originally planned. So, if you do still receive prizes through the post, you’ve now got more time to provide your bank details and choose whether you’d like any future prizes paid to your bank account or reinvested into more Bonds.

When you’re ready, you can choose your new prize options quickly and easily online, even if you don’t have an NS&I number and password. With your Premium Bonds holder’s number and bank details to hand, just go to

Living in the European Union (EU)

Some banks in the UK have informed customers living in countries in the EU that they will no longer be able to hold their UK bank account now that the Brexit transition period has ended.

We recommend that you check with your bank account provider in the UK to see whether they intend to close your account – if you’re still able to hold your UK bank account then you don’t need to do anything.

However, if you’re no longer able to hold your UK bank account – or your provider intends to close your account – then you’ll need to let us know details of another bank account or building society held in the UK.

Find out more

Pay money in online

If you’re looking to buy Bonds or open a savings account, then you’re already in the right place. You can invest using your debit card right here – it takes less than 5 minutes.

See our accounts and apply online

Tip: Your balance may not update straight away. Don't worry if this happens - you can still see your deposit by logging in, clicking on 'View account' then scrolling down to 'Pending transactions' and clicking the plus sign.

Top up by bank transfer

If you already have an account with us, there’s another quick way to pay money in: you can make a transfer straight from your bank account. You do this through your own bank – most now have online banking apps that make transferring money even easier.

If you’re looking to save regularly you might also want to set up a standing order to automatically send money to your NS&I account. Just let your bank know how much you want to transfer and how often.

Tip: you don’t need to be registered for our online and phone service to save by bank transfer or standing order, you just need to have an NS&I account already open.

How to put more money into every kind of NS&I savings account.

Go paper-free

At this time, you might not want to wait to receive statements and other account information in the post. If you’re registered for our online and phone service you can choose to go paper-free. All the information you need will be safely stored in your secure online account.

How to go paperless

Lost touch?

If you’re wondering whether you have an account with us or if your old Premium Bonds are still valid then, of course, we do want to hear from you – but this does mean writing to us. Bear in mind that it will take us a lot longer to reply than normal. If you’re just tidying up your finances and haven’t got an urgent need, please consider not contacting us at this time.

If you have won a Premium Bonds prize we'd love to hear from you