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How can we help?

We’re happy to answer any questions you may have.

Can my prizes be paid straight into my bank account?

Having your prizes paid straight into your bank account is quicker, easier and safer than waiting for a cheque in the post.

To set this up yourself:

Simply log in, go to 'Your profile' in the top menu and click 'Your prize options'. Click 'Change', follow the instructions and remember to click 'Save' when you've finished.

Or call us and ask us to do this.

If you win, we’ll let you know the good news by email or text message. You’ll then normally receive your prize money in your bank account by the 7th working day of the month.

Log in / register

If we’ve recently emailed you to say that we’ll start paying any prizes you win directly into your bank account, but you still want to receive your prizes by post, then please call us.

Call us