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How can we help?

We’re happy to answer any questions you may have.

Can my prizes be paid straight into my bank account?

Yes, if you are registered for our online and phone service.

Simply log in, go to 'Your profile' in the top menu and click 'Your prize options'. Click 'Change', follow the instructions and remember to click 'Save' when you've finished.

Or call us and ask us to do this.

If you win, we’ll let you know the good news by email or text message. You’ll then normally receive your prize by the 7th working day of the month.

Log in / register

Call us

If you haven’t opted for prizes direct to your bank account, we’ll post you a warrant (like a cheque). We send all warrants by the 10th working day of the month. Allow a few days for yours to reach you.