We're going to carry out some essential maintenance on our systems so we want to let you know in advance.
- 22:30 on Saturday 4th December to 05:00 on Sunday 5th December.
Our online service will be unavailable during this time.
This means you won't be able to log in or apply for a new account.
Also, if you hold Premium Bonds, you’ll be unable to update your prize options while this work takes place.
Thank you for your patience.
Who can use this service
You can use this to choose your prize options if you’re not registered for our online and phone banking service (with a password).
Already registered for our online and phone banking?
You’ll need to log in to change your prize options.
3 steps to choose your prize options
Have these details ready:
- your Premium Bonds holder's number
- your bank account number and sort code (we can’t accept accounts that use a roll number through this service)
Choose whether you want us to:
- pay any prizes straight into your bank account
- automatically reinvest any prizes into more Premium Bonds
Decide how you want to hear from us
- text message (you’ll need a UK mobile)
If you win a prize, we can tell you by:
In some cases, we may need to send you a code in the post to confirm your identity. We'll let you know if this happens and what to do next. We'll hold on to any prizes until you’ve finished setting up your prize options.Continue
We’re here to help you if you need extra help or support to manage this change. We listen to everyone’s needs individually, so we can help in a way that suits you best.
You can talk to one of our team through our web chat service. We're available from 7am to 10pm Monday to Friday and 8am to 8pm Saturday and Sunday.
Or visit our homepage and get in touch through our 'Contact us' page.