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How can we help?

We’re happy to answer any questions you may have.

How long does it take to receive a withdrawal payment?

It depends on which NS&I account you have, how much you want to withdraw and how you give us your withdrawal instruction. See below for details.

Withdrawals from Direct ISA, Direct Saver, Income Bonds or Investment Account up to £20,000

Online and phone

The payment will normally reach your nominated account by the end of the first banking day after the day we receive your instruction.

Post

When we receive your instruction on a banking day before 13:00 we will process it on the next banking day. The payment will then normally reach your nominated account on the banking day after that. If we receive your instruction after 13:00 on a banking day, or on a weekend or bank holiday, we will act as if we received it on the following banking day.

Withdrawals from other NS&I accounts and all withdrawals above £20,000

Online and phone

When we receive your instruction on a banking day before 20:00, we’ll process it that day. The payment will normally reach your nominated account two banking days after that. If we receive your instruction after 20:00 on a banking day, or on a weekend or bank holiday, we will act as if we received it on the following banking day.

Post

When we receive your instruction on a banking day before 13:00 we will process it on the next banking day. The payment will then normally reach your nominated account two banking days after that. If we receive your instruction after 13:00 on a banking day, or on a weekend or bank holiday, we will act as if we received it on the following banking day.