Index-linked Savings Certificates

What's changed?

From 1 May 2019 if you decide to renew an existing Certificate, we will calculate the index-linking using the Consumer Prices Index (CPI) instead of the Retail Prices Index (RPI). The CPI is generally lower than the RPI, so this means you will probably receive a lower return.

Your right to cancel

Because of this change, we are now giving you the right to cancel your investment. So if your Certificate automatically renews for the same term, you’ll be able to cancel it within 30 days of the date your Certificate renews. We’ll then refund the full value of your new Certificate with any interest due.

If you choose to renew your Certificate for a different term, you won’t have the right to cancel. Instead, you can cash it in at any time but the usual penalty will apply (see the summary box).

What you need to decide

We will write to you around a month before your Certificate matures explaining the options available to you.

You will need to decide if you want to:

  • Automatically renew your Certificate for another term of the same length
  • Renew it for a term of a different length (only 3-year and 5-year terms available)
  • Cash it in

Remember that the interest rate for renewing your investment could be higher or lower than the rate for your current term.

Not heard from us?

Call us if you have any questions or you haven’t heard from us 30 days before the end of your investment term. And don’t forget to tell us if you change your address or contact details.

Call us

Before you decide

If you choose to renew a Certificate that reaches the end of its term, it will renew under the new customer agreement (terms and conditions). This means that we will calculate the index-linking of your renewed Certificate using the Consumer Prices Index (CPI).

See the summary box for the renewal rates on offer:

Summary box

You can see the new customer agreement here:

Key features leaflet, including customer agreement dated 1 May 2019

Cashing in early

Index-linked Savings Certificates are designed to be held for the whole of your chosen investment term. You can cash in at the end of a term with no penalty or loss of interest.

If you cash in early we will deduct a penalty from your payment, equivalent to 90 days’ interest on the amount cashed in. And you’ll lose the index-linking on your whole Certificate for that investment year.

Bear in mind that if you cash in all of your Certificate within 90 days of renewing, you will get back less than your renewal value.

When you cash in part of a Certificate, at least £100 must remain in the Certificate to keep it open.

How to cash in

Registered for our online and phone service? Log in or call us at any time with your NS&I number and password to hand.

Call us

Cashing in form

Find out how long it takes to receive your payment

Get a valuation

Registered for our online and phone service? Log in or call us for a valuation.

Call us

You can also get a quick estimated valuation for any Certificates, without having to log in.

Get an estimated valuation