Changing communication preferences

Stop getting text messages from us

To stop receiving operational text messages from us, text STOP1 to 88007 from the phone you receive our messages on. It might take up to 48 hours to update your preferences.

If you want to get text notifications on a different mobile number, you'll need to update the number we have on our records for you.

If you're registered for our online and phone service, you can update your preferences and phone numbers online or by phone.

To update your details online simply:

  1. Log in or register
  2. Choose ‘Your profile’ in the top menu
  3. Choose ‘Your details’

Scroll down to your transactional text message preferences or your phone numbers. Then select ‘Change’.

You can also update your text notifications and phone numbers by writing to us.

Write to us

To stop receiving Premium Bonds prize notifications by text, you'll need to log in or call us and update your Prize Options.