Our Vision, Purpose, and Strategy
Our vision
We want to inspire a stronger savings culture by being the most trusted UK savings provider, giving everyone the opportunity to save confidently.
Our purpose
- Creating value through delivering cost-effective debt financing
- Providing services to Government
- Helping Government to deliver policy objectives
Our values
We keep our promises
- We are true to our word
- We're accountable for our actions
- We're honest and clear about what's possible, and what's not
- We communicate clearly with purpose and direction
We are confidently curious
- We challenge assumptions
- We learn in many ways and take responsibility for our own growth
- We proactively contribute and create space to welcome new ideas
- We embrace being part of what tomorrow brings
We build meaningful connections
- We respectfully support as well as challenge each other
- We're all here to contribute to something bigger than ourselves
- We keep an eye out for each other and offer support
- We feel safe to be our true selves
Our strategy
Our Inspire & Invest Strategy has cross-cutting strategic aims reflecting our joined up approach to delivering our vision and purpose.
Below are our three key strategic aims:
- Building a self-service digital business
Our customers are at the heart of our business. We are building a self-service digital experience with support for vulnerable and excluded customers. - Increasing efficiency
We work in partnership with our suppliers and partners to deliver improved effectiveness and efficiencies in the running of our business. - Building a nimble, scalable and flexible business
We are transforming our business to move from a single outsource supplier to a multi-supplier model. This will ensure that we have a strong, resilient infrastructure and a flexible and scalable operation that can continue to serve savers and the Government for generations to come