Our Board and Committees

Sir Jim Harra

Interim Chief Executive

Jim had an almost 41-year career at HM Revenue & Customs (HMRC), including over five years as HMRC’s First Permanent Secretary and Chief Executive.

During his tenure, he implemented a digital strategy to modernise the tax system – improving the customer experience and tax compliance and reducing costs. He also served as a Civil Service Champion for tackling workplace bullying and for LGBT+ inclusion. He received a Knighthood for public service in the King’s Birthday Honours in June 2024. In September 2025, Jim joined the Royal National Institute of Blind People (RNIB) as Vice Chair of the Board of Trustees and Chair of the Governance, Nominations and Remuneration Committee.

Patrick Briscoe

Enterprise Service Management (ESM) Director

Patrick joined NS&I in December 2023 as Service Integration & Management (SIAM) and Business-to-Business (B2B) Director. The directorate was renamed Enterprise Service Management during 2024. Patrick has over 20 years’ experience delivering critical services and operations. Patrick was most recently at the Home Office, where he led various service delivery functions with scope across all the Department’s business areas, working with and integrating multiple suppliers in an extremely complex and challenging environment. Prior to joining the Civil Service, the majority of Patrick’s career was spent working in similar roles in retail and commercial banking organisations, including NatWest Group, Lloyds Banking Group and Bank of America, as well as a short period with a major B2B travel management company.

2024-25 Salary:
£125,000 - £130,000

Charlotte Goodrich

Interim Chief Financial Officer

Charlotte Goodrich joined NS&I in October 2026. She is a Chartered Accountant (ACA) with extensive experience across government and professional services. Before joining NS&I, she led work on public spending frameworks at HM Treasury and held senior finance and corporate leadership roles at the National Infrastructure Commission and Northern Ireland Office. Earlier in her career, she spent 10 years in professional services, including at KPMG.

Lucy Windmill

Interim Chief People Officer

Lucy Windmill joined NS&I in October 2026. She has extensive experience across government, private and not-for-profit sectors, specialising in transformation, organisational design, strategic HR and inclusive cultures. Before NS&I, she held senior people and change roles at The National Archives, Companies House, Cabinet Office, GDS, leading through transformation and organisation change in complex environments.

Andrew Gudgeon OBE

Risk Director

Andrew joined NS&I in December 2023 as the Risk Director. Andrew had a 29-year career in the Royal Air Force, during which he held senior leadership positions in the Ministry of Defence, the Cabinet Office and the US Pentagon. Following retirement from the Royal Air Force, he was honoured with an OBE for services to cyber warfare. Andrew entered the financial sector in 2016, first as Head of Operational Risk at Nationwide Building Society and then Head of Enterprise Risk Management and Operational Risk at Zurich Insurance (UK). Andrew recently stood down as a director of Swindon and Wiltshire Local Enterprise Partnership, where he led on the delivery of the UK’s first Business Cyber Centre, which opened in 2022.

2024-25 Salary:
£135,000 – £140,000

Gareth Headon

Communications and Strategy Director

Gareth Headon joined NS&I’s board in February 2021 as Acting People and Strategy Director. In December 2022, he was appointed Communications and Strategy Director. Before joining NS&I in 2008, Gareth spent six years with Eurostar, where he worked across corporate and consumer PR and government relations. He also worked for two years in Which? magazine’s press office and began his career at a PR agency working with clients in the technology sector. Gareth sits on the board of trustees of the London Welsh Centre.

2024-25 Salary:
£130,000 – £135,000

Matthew Smith

Chief Operating Officer

Matthew joined NS&I’s board in August 2018. His roles prior to joining NS&I included Director of EMEA Supply Chain for DXC Technology and Global Vice‑President and Chief Procurement Officer for Dun & Bradstreet Corporation. He is a certified practitioner of Managing Successful Programmes and in 2022 graduated from the Cabinet Office Major Projects Leadership Academy delivered by Saïd Business School, University of Oxford.

2024-25 Salary:
£150,000 - £155,000

Andrew Westhead

Retail Director

Andrew joined NS&I’s board in September 2023. He is responsible for a broad remit, focusing on our customers, Net Financing, products, services, digital experience and brand. He has 19 years of financial services experience within the private sector, most recently working for Nationwide Building Society for 13 years as a Regional Director. Andrew completed his Executive MBA in 2021.

2024-25 Salary: 
£130,000 – £135,000

Melanie Moreland

Independent Non-executive Director

Melanie was appointed as a non-executive board member on 1 April 2024. She is an experienced executive with an extensive career in financial services. From June 2021 to July 2024, Melanie was the Head of Commercial Banking Customer Engagement, and Customer Journey Execution at NatWest. She was previously a non-executive director for Queen Margaret University for six years until December 2023.

2024-25 Remuneration:
£15,000 - £20,000

Luke Jensen

Interim Chair to the Board

Luke was appointed as a non-executive board member on 1 April 2024 and as Interim Chair on 1 September 2025. Luke is a highly experienced senior executive, particularly within large consumer facing retail and technology companies. He was most recently CEO of Ocado Solutions and Executive Director of Ocado Group and previously a member of Sainsbury’s leadership team. Luke is an independent non-executive director for The Co-operative Group and held previous roles as a non-executive director and executive Chair, at Hana Group SAS.

2024-25 Remuneration:
£15,000 - £20,000

Nina Hingorani-Crain

Independent Non-executive Director

Nina was appointed as a non-executive board member in November 2021. Nina’s executive career was largely in financial services, including 10 years advising UK and global financial services organisations, followed by 10 years in senior roles at the UK’s financial regulator. Since 2015, Nina has focused on a non-executive career. She is a member of the boards of the National Employment Savings Trust Corporation (Nest), the Institute of Chartered Accountants of England and Wales (ICAEW) and of a London mental and community health NHS Foundation Trust. Previous board roles include the Charity Commission for England & Wales.

2024-25 Remuneration: 
£15,000 – £20,000

David Woodward

Independent Non-executive Director

David was appointed as a non-executive board member in January 2023. David commenced his non-executive career in 2008. He is a qualified management accountant and has over 10 years of financial services experience and over five years working with community and hospital NHS Trusts. He is an experienced audit committee chair and a former non-executive director of the Hinckley and Rugby Building Society. David is also a non-executive director of Aspire Housing Limited, a trustee of the charity the Consumers’ Association (the parent charity of Which? Limited) and a governor and trustee of Trent College.

2024-25 Remuneration:
£15,000 - £20,000