Your feedback counts

Frequently Asked Questions

• How long will this survey take?

  About 3 minutes.

• How do I know this survey is genuinely from NS&I?

  We’ll never send you a link in an email going directly to our log in page, or ask you to enter your online banking details.

  If you receive an email or text message from NS&I that looks suspicious, please send it straight away to: phishing@nsandi.com

  If you’re not sure, please contact us.

• How will you use my data?

  We would like to link the feedback you provide with information we hold such as your age range band and number of products held about you. This information is then aggregated among a bigger pool of data, which we use for analysis.

  We never use this information to identify individual customers. You can read our privacy notice at https://www.nsandi.com/privacy-notice

  This research is being hosted for NS&I by Qualtrics (an online survey tool). For details of Qualtrics’ privacy policy, please visit https://www.qualtrics.com/privacy-statement

• I no longer wish to receive surveys from NS&I

  Simply go to the email or text message you received and click the unsubscribe link.

  Please bear in mind that updating our subscriber lists can sometimes may take 2-4 weeks