Close Your web browser is out of date. Updating your browser will improve how you can view and use this website. Find out how to do this

Menu

How can we help?

We’re happy to answer any questions you may have.

Which documents can I send to prove my identity and address?

Why we need to confirm your identity and address

Like all financial institutions in the UK, we are required by law to check your identity and address when you apply to invest with us or you register for our online service. We may also check your identity and address at any other time if we need an up to date record of it.

How we do this

We normally check your identity and address electronically through a credit reference agency. Where this is unsuccessful, we will ask you to send us some documents instead. If so, we’ll explain which documents you can send and how you can send certified copies instead of the originals.

You can also find out what to send and how to certify copies below.

  • What you need to send us

    • one from List A: evidence of your identity; and
    • one from List B: evidence of your address

    These lists are for customers living in the UK. If you live outside the UK, please see the separate accordion below.

    You can’t use the same document for proof of both your identity and address.

    For valuable documents such as passports and driving licences, we recommend you send us certified copies instead of the originals. We explain how to do this below. If you do choose to send originals, please use a secure postal service.

    Just to let you know, we can’t accept:

    • documents that have been altered in any way
    • documents that have been altered in any way
    • printed copies of online documents
  • List A: evidence of your identity

    • current, valid full passport (certified copies must show nationality, place and date of birth, passport number, expiry date, photograph and signature)
    • current, valid full UK photocard driving licence with signature or ‘old style’ driving licence
    • current, valid UK photocard provisional licence
    • armed Forces ID Card. This must be certified by your commanding officer
    • residence permit listing your full name and date of birth. This is issued by the UK Border Agency to non-EU nationals on sight of your national passport
    • firearms certificate or shotgun licence
    • HM Revenue & Customs tax document eg tax assessment, statement of account, notice of coding. P45s and P60s are not acceptable
    • letter from the relevant benefits agency confirming your receipt of benefits or state pension. The letter must be no more than one year old
  • List B: evidence of your address

    The name and address on the document you send must match the name and address on your NS&I application. The document must also show the name and contact details of the organisation that issued it.

    • household utility bill, eg gas, electric, water or fixed line telephone but not a mobile phone bill (no more than three months old)
    • current, valid full UK photocard driving licence with signature or ‘old style’ driving licence
    • current, valid UK photocard provisional licence
    • bank, building society or credit card statement (no more than three months old)
    • bank or building society mortgage statement (the most recent statement)
    • local authority tax bill (eg council tax) valid for the current year
    • solicitor’s letter confirming recent house purchase or land registry confirmation (in this case, you’ll also need to send proof of your previous address)
    • HM Revenue & Customs tax document eg tax assessment, statement of account, notice of coding. P45s and P60s are not acceptable
    • letter from the relevant benefits agency confirming your receipt of benefits or state pension (no more than one year old)
    • rental or tenancy agreement issued by local authority. Private agreements are not acceptable
    • new style medical card (listing name, address, health service number and date of birth)
    • for applicants in residential care, a letter on headed stationery from the management of the care home confirming residency

    Sorry, we can’t accept letters of introduction from utility suppliers or financial institutions.

  • Evidence of identity for a child under 16

    If we’ve asked you to confirm the child’s identity, you can send one of the following documents:

    • a full or abbreviated birth certificate or an extract of an entry in the Register of Births or the General Registry Office
    • a certified copy of the child’s passport
    • a certified copy of the child’s NHS medical card
    • an original or certified copy of a child benefit or child tax credit documentation in the name of the adult and referring to the child
    • an original or certified copy of a letter from adoption or fostering authority confirming the guardian’s responsibility for the child
  • How to certify copies of your documents

    1. Choose one of the following people:
      • a qualified individual who is currently practising in the legal, financial, or teaching profession
      • doctor or dentist
      • minister of a recognised religion
      • civil servant
      • prison, police or customs officer
    2. The person you choose must not be related to you by birth or marriage. Neither should they be in a personal relationship with you nor live at the same address.

    3. Ask your chosen certifier to:
      • write the following on the copied document: “I certify that this is a true copy of the original [type of document] belonging to [your name].”
      • sign and date the document
      • clearly print their full name
      • indicate their occupation or the capacity in which they are providing the certification (eg lawyer, doctor, teacher)
      • provide their work address and daytime telephone number
      • affix any relevant official stamp where available

    The person you choose must not be related to you by birth or marriage. Neither should they be in a personal relationship with you nor live at the same address.

  • Live outside the UK?

    If you live outside the UK and we’ve asked you to prove your identity and address, you’ll need to send us both of these documents:

    • certified copy of passport or official identity card
    • original or certified copy of a bank statement (no more than three months old) showing your name and address