How long will the Investment Guaranteed Growth Bond be on sale for?
The Bond will be on sale for 12 months until 10 April 2018.
Why is this investment online only?
We’re making our Investment Guaranteed Growth Bonds available through our website, which will give customers a simple and
straightforward way to apply and manage their investment. This Bond is only suitable for customers who are happy to apply
for and manage their investment online. If you prefer to use phone or post, this Bond may not be right for you.
However, if you’re unable to use our online service due to exceptional circumstances, please call us to discuss your options.
How do I switch from another NS&I account into Investment Guaranteed Growth Bonds?
If you want to switch to Investment Guaranteed Growth Bonds from your NS&I Direct Saver, you can do this online. To
switch from another NS&I account or investment:
Download a switching form
I’m having problems logging in to invest – what shall I do?
Read our ‘Problems logging in?’ page
How will I know that my online application has gone through?
We’ll email you to confirm we have received your application. We may need to contact you again before we accept your application,
for example if we need to ask for evidence of your identity and address.
How long does it take to receive confirmation of my investment?
We’ll send you an email receipt for your application immediately following your online application. It then normally takes
24 hours to process and accept your application, although it can take longer if we need to ask you to send us documents to
confirm your identity and address. Once we’ve accepted your application, we’ll send you an email and secure message to confirm
your investment. You can then log in with your NS&I number and password to view the details of your investment.
I haven’t received acknowledgment of my application by email. What should I do?
If you haven’t received this within 24 hours of applying, please check your spam folder. Make sure you add our email address
to your safe senders list: email@example.com
If you still haven’t received it, please contact us.
How do I manage my Bond once my application has been accepted?
You can log in at any time to view and manage your investment – it’s quick, easy and secure. Remember to have your NS&I
number and password to hand.
Why haven’t I received any paper documents through the post?
We’re not sending out paper documents for the Investment Guaranteed Growth Bond as it is an online only investment. Instead,
we'll send you an email each time we have an electronic document for you. The email you receive will advise you to log in
where you can view your documents.