Documents that prove your identity and address

Like all financial institutions in the UK, we're required by law to check your identity and address when you apply to invest with us or register for our online service. We might also need to check your identity at other times, to keep our records updated.

How we do this

We normally check your identity and address electronically through a credit reference agency. If this is unsuccessful, we'll ask you to send us some documents instead. We’ll explain which documents you can send and how you can send certified copies, instead of the originals. You can also find out what to send us and how to certify your copies in the FAQs below.