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Fixed Interest Savings Certificates

Do you have a Certificate
that matures soon?

Here’s what you need to do next

What you need to decide

When you invest in a Fixed Interest Savings Certificate you agree to keep it until the end of the term. We will write to you around 30 days before that date to let you know your options.

These will normally include:

  • renewing your Certificate for another term of the same length
  • renewing it for a term of a different length
  • cashing it in

To choose the first option, you don’t need to do anything – your Certificate will automatically renew for another term of the same length.

But make sure this is what you intend. If you change your mind after it has renewed and want to cash in before the end of the new term, we’ll charge you a penalty equal to 90 days’ interest on the amount cashed in.

Remember that the interest rate for renewing your investment could be higher or lower than the rate for your current term.

The information on this page is only relevant if you have a Certificate maturing soon.

Not heard from us?

Call us if you have any questions or you haven’t heard from us 30 days before the end of your investment term. And don’t forget to tell us if you change your address or contact details.

Call us

Renewing your Certificate

We currently offer lssues which are only available to customers who are renewing a maturing Certificate. They are not on general sale.

Around a month before the end of your chosen term, we’ll contact you to explain the options available at that time. If you choose to renew your Certificate for another term of the same length, you’ll receive the interest rate we quote in your letter, even if our rates go down before your maturity date. If you renew for a different term, you’ll receive the rate on offer on the date your Certificate matures. Bear in mind that this could be lower than the rate in the summary box we send you.

There is no maximum limit when renewing a maturing Certificate, but you won’t be able to add any extra money to your investment.

Don’t forget to let us know of any change of address or contact details so we can get in touch.

How do I change my address and other details?

Cashing in early

Fixed Interest Savings Certificates are designed to be held for the whole of your chosen investment term. You can cash in at the end of a term with no penalty or loss of interest.

If you cash in early we will deduct a penalty from your payment, equivalent to 90 days’ interest on the amount cashed in.

When you cash in part of a Certificate, at least £100 must remain in the Certificate to keep it open.

Bear in mind that if you cash in all of your Certificate within 90 days of renewing, you will get back less than your renewal value.