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Why save with us - Here to help

We're here to help


We are easy to do business with, offering a range of ways to contact us and apply for our savings and investments, including online, by phone and by post.

You can see our full range of savings and investments on this website or call us if you have any questions or want our brochures. You can pick up our Premium Bonds brochures at some Post Office® branches. Please ask at the counter.

Find out more about our customer service awards

Remember we can give you information on our own savings and investments, but we can’t offer financial advice. If you need more guidance, we can help you find a financial adviser.

We are always happy to hear from you on how we can improve our service. If you have any feedback:

Contact us

Looking after your savings online and by phone

Since 20 September 2012, you’re now able to manage most new and renewed investments online and by phone. If you have any fixed term investments that started before then, you won’t be able to manage them online until they reach maturity and you decide to renew them. And if you have an Investment Account, it's postal only - so you won't be able to manage it online or by phone.

Security and convenience – for you

More than a million people already use our online and phone service – as it’s already available for Premium Bonds, Direct Saver and Direct ISA accounts. And now we’re introducing the service for more of our savings and investments.

Once you register for the service, you’ll be able to handle most new and renewed investments online and by phone. So you’ll be able to manage your money quickly, easily and safely.

Register with NS&I’s online and phone service and you’ll be able to:

  • apply for new investments

  • keep track of your money

  • cash in

  • cut down on paper

  • change your personal details

The service is completely free. And calls are free – except from mobiles and some landline providers.

How you can manage your savings and investments with NS&I

How you can manage your savings and investments with NS&I

  Online By phone By post
Premium Bonds Yes Yes No
Direct ISA Yes Yes  
Direct Saver Yes Yes  
Income Bonds No No No
Guaranteed Income Bonds Yes Yes   Yes
Guaranteed Growth Bonds Yes Yes No
Index-linked Savings Certificates Yes Yes No
Fixed Interest Savings Certificates  Yes Yes No
Children's Bonds Yes Yes No
Investment Account     No


You can still look after most of your savings and investments by post and to make things easier for you we have forms that you can download. And if you need to ask us a question you can always call us.

Download forms

Ready to register?

To find out how our online and phone service works see our information on Getting started

Or, if you’re ready to register you can find out what information you need to have to hand and what to do next.

Register now