Contact us
Helpful information
Before you take the time to contact us, please check to see that we haven’t already answered your query in our frequently asked questions.
Email us
Send your comments or questions to us by completing our form. Please enter your name, contact details and your query. Your feedback is important to us.
Phone us
Any questions? Call us free on
0500 007 007.
Or, to apply for any of our savings and investments, call us free on 0500 500 000.
Your call will be taken by a member of our award-winning UK customer service team. We’re open every day from 7am till midnight.
Calls from mobiles may not be free and your call may be recorded.
Calling from abroad?
Find out how to contact us
Write to us
Please include your contact details, your query and the NS&I account or investment it relates to.
National Savings and Investments, Glasgow G58 1SB.
Still waiting?
If you sent us an email more than 48 hours ago and you’re still waiting for a reply, it’s possible that your internet service provider (ISP) or email programme is blocking our emails.
Try changing or removing the settings on your computer that filter or block emails. Otherwise, it might be helpful to ask your ISP or system administrator why you’re not receiving NS&I emails. If you still haven’t heard from us, please call us.
Not happy with our service?
We’re committed to providing you with a high standard of service. If we make a mistake, we’ll aim to put things right quickly and without fuss. And if you have a complaint, we have a procedure designed to resolve it fairly. We’re also covered by the Financial Ombudsman Service.
To make a complaint call us free on 0800 092 1286.
Or to find out more, read our leaflet on making a complaint.
Beware of fraudulent emails
We’ll never ask you to disclose or confirm any personal or security information by email.
If you receive an email asking you for such information, it will not have been sent by NS&I. If you’ve disclosed any personal or security information by email, please alert us by email or phone.
Visit our security section for more information on how to protect yourself online.
