Contact us
Helpful information
You can get in touch with us three ways: by email, by phone or by post.
You can also look after your savings and investments online and by phone.
So, before you take the time to contact us, please check to see that we haven’t already answered your question using these links.
We’ve answered the most frequently asked questions, there’s a link to our downloadable forms and we a have step-by-step guide to looking after your accounts online.
And if you’d still like to contact us our details are below. We’ll be happy to help.
Email us
Send your comments or questions to us by completing our form. Please enter your name, contact details and your query. Your feedback is important to us.
Contact us online
Is your question a Freedom of Information request?
Phone us
Any questions? Call us free on
0500 007 007.
Or, to apply for any of our savings and investments, call us free on 0500 500 000.
Your call will be taken by one of NS&I’s award-winning UK customer service team. We’re available every day from 7am till midnight. Calls from mobiles and some landline providers may not be free. Calls may be recorded.
Calling from abroad?
Find out how to contact us
Write to us
Please include your contact details, your query and the NS&I account or investment it relates to.
National Savings and Investments, Glasgow G58 1SB.
Still waiting?
If you sent us an email more than 48 hours ago and you’re still waiting for a reply, it’s possible that your internet service provider (ISP) or email programme is blocking our emails.
Try changing or removing the settings on your computer that filter or block emails. Otherwise, it might be helpful to ask your ISP or system administrator why you’re not receiving NS&I emails. If you still haven’t heard from us, please call us.
Beware of fraudulent emails
We’ll never ask you to disclose or confirm any personal or security information by email.
If you receive an email asking you for such information, it will not have been sent by NS&I. If you’ve disclosed any personal or security information by email, please alert us by email or phone.
Visit our security section for more information on how to protect yourself online.
Have a complaint?
We’re committed to providing you with a high standard of service. If we make a mistake, we’ll aim to put things right quickly and without fuss. And if you have a complaint, we have a procedure designed to resolve it fairly. We’re also covered by the Financial Ombudsman Service.
To make a complaint call us free on 0800 092 1286 or email us
