Accessibility - Accessibility

How we try to ensure accessibility for all

At NS&I we’re committed to making sure our website is accessible to as many of our customers as possible. We aim to conform with the ‘Double A’ level of the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines 2.0. These guidelines provide advice on ensuring that websites are more accessible to audiences with disabilities.

If you are having any difficulties with accessing the information on our website, please don’t hesitate to contact us. We’re always here to help.

Some of the guidelines we follow

• We try to use clear, simple language

• We use colours that have enough contrast to ensure that type is legible

• We aim to use pdf documents as little as possible

• Where we do need to publish pdf documents, we make them as accessible as we can

Do you need help viewing our website?

You can make our website easier to read by changing the way it is displayed on your particular computer. You can do this by changing the size the text is displayed at. At the top of each page of our website you’ll see three ‘A’s displayed. Use your mouse to click on the small, medium or large ‘A’ and the text size will change accordingly – this change will be applied throughout the site.

You can also change the settings on your computer to make your mouse pointer easier to see, magnify the screen and change the colours of the background and text. Find out more about how to change these settings in the BBC’s My Web My Way pages.

How we test our website

We test our website on the browsers and operating systems that are most widely used by our customers.

For those using Internet Explorer on Microsoft Windows, we test on browser versions that are used by at least 2% of our audience. So in order of most widespread use, these are versions 10, 9, 8 and 7.

For other browsers and operating systems, we test on the combinations that are used by at least 1% of our audience. These are Firefox 16+ on Microsoft Windows, Safari 5+ on Apple devices and Google Chrome 16+ on Microsoft Windows.

We’re confident that this means that other browsers should be able to display our website successfully.