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The way you log in to your account has changed. Here are some tips to help it work smoothly for you.
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Find out more about Premium Bonds prizes and how they are paid.
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Reaching the end of your fixed term? Find out what to do with Bonds or certificates that are maturing.
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How to resolve the most common login problems, and how to reset your details.
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How to save with our online and phone service and how to get registered.
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Let us know if you need extra support with your account, so we can help in a way that suits you.
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You can change your address online, by phone or by post. Changing your name is easy too, just send us a letter with your signature.
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We're here to help with any questions you have about managing someone's account if they die.
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How to put more money into every kind of NS&I savings account.
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Follow our tips for keeping all of your details safe and secure online.
Contact us
Can we answer your question here and now?
To open a new account or for questions about your existing account
Have your details to hand
To manage your accounts or personal details, you'll need to be registered for our online and phone service. Please have your NS&I number and password to hand.
For general enquiries
Not for: anything specific about your account as we won’t be able to deal with your request.
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Post us @nsandihelp
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Our virtual assistant Ask NS&I can help you with general queries 24/7.
If you need to chat to one of our team, we’re available:
8am to 8pm Monday to Friday
8am to 6pm Saturday and Sunday(Closed on bank holidays)
Start a chat by clicking the blue chat icon in the bottom right of your screen.
Our web chat service can only answer general queries. If you need to get in touch about your account, please call us.
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Message us on Facebook Messenger
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