National Savings and Investments
 


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Contact us


Before you contact us, check to see if we've answered your question below:

Frequently asked questions

Other frequently asked questions


  Email us

Send your comments or questions to us by completing our
Feedback/enquiry form.
Please complete your name, contact details, and details of your query. Your feedback is important to us.

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  Phone us

Our award-winning UK customer service team is available every day from 7am until midnight.

0845 964 5000

We don't use premium rate numbers - maximum call charge 4p per minute from a BT landline; charges from other providers may vary.

You can also buy by phone. Call us free on:

  • Premium Bonds only: 0500 007 007*
  • All other sales: 0500 500 000*

For your security and to maintain the highest levels of service, calls may be recorded.

*Calls from mobiles may be chargeable.
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  Write to us

It helps us to reply more quickly if you write to the office that deals with your product:

Products:
Premium Bonds
Guaranteed Equity Bonds
Pensioners Guaranteed Income Bonds
Income Bonds
Send to:
National Savings and
Investments
Blackpool
FY3 9YP
   
Products:
Cash ISA
Easy Access Savings Account
Investment Account
Children's Bonus Bonds
Capital Bonds
Ordinary Account
Send to:
National Savings and
Investments
Glasgow
G58 1SB
   
Products:
Fixed Interest Savings Certificates
Index-linked Savings Certificates
Direct ISA
Guaranteed Income Bonds
Guaranteed Growth Bonds
Fixed Rate Savings Bonds
Treasurer's Account 
T Cash ISA
Deposit Bonds
Yearly Plan
Save As You Earn
Send to:
National Savings and
Investments
Durham
DH99 1NS

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Couldn't find the answer above?

Then please use our Feedback/enquiry form.



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Beware of fraudulent emails

We will never ask you to disclose or confirm any personal or security information by email.

If you receive such an email, it will not be from NS&I. If you have disclosed any information, please email us or phone us.

Click here for more information on how to protect yourself online.

 

Waiting to hear back from us?

If you've tried to contact us but haven’t received a reply within 48 hours, your Internet Service Provider (ISP) or email program may be blocking emails from NS&I. You could try to change or remove the settings that filter or block emails. It may also be helpful to contact your ISP or System Administrator to ask them why you're not receiving NS&I emails.

 

Having trouble applying online?

Take a look at our demonstration videos to help you through the application process.



Our awards and accreditations

Charter Mark for Excellence in Public Service

CCA Excellence Awards 2008

CCA Industry Council - Member 2009

CCA Customer Contact Association Global Standard

 

Not happy with our service?

As part of our commitment to providing you with a high standard of service, we subscribe to the Banking Code.  If we make a mistake, we'll aim to put things right quickly and without fuss. And if you have a complaint, we have a procedure designed to resolve it fairly.  We are also covered by the Financial Ombudsman Service.