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Contact us
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Contact usBefore you contact us, check to see if we've answered your question below: Frequently asked questions
Other frequently asked questions
Send your comments or questions to us by completing our
Our award-winning UK customer service team is available every day from 7am until midnight.
We don't use premium rate numbers - maximum call charge 4p per minute from a BT landline; charges from other providers may vary. You can also buy by phone. Call us free on:
For your security and to maintain the highest levels of service, calls may be recorded. *Calls from mobiles may be chargeable.Back to top
It helps us to reply more quickly if you write to the office that deals with your product:
Couldn't find the answer above?Then please use our Feedback/enquiry form.
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SearchBeware of fraudulent emailsWe will never ask you to disclose or confirm any personal or security information by email.If you receive such an email, it will not be from NS&I. If you have disclosed any information, please email us or phone us. Click here for more information on how to protect yourself online.
Waiting to hear back from us?If you've tried to contact us but haven’t received a reply within 48 hours, your Internet Service Provider (ISP) or email program may be blocking emails from NS&I. You could try to change or remove the settings that filter or block emails. It may also be helpful to contact your ISP or System Administrator to ask them why you're not receiving NS&I emails.Having trouble applying online?Take a look at our demonstration videos to help you through the application process.
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