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Frequently asked questions

Before you contact us, check to see if we've answered your question below:

Our most frequently asked questions

• Have I won a prize
• Holder's numbers
• Transfer to NS&I Direct ISA

Other frequently asked questions

• Are my old bonds still valid?
• Tracing service
• Change of address
• Cash in my investments
• Reinvest my prizes
• Report a missing prize
• Replace my lost documents
• Death claims
• Living abroad
• Find an IFA
• Tax and savings information
• Ask about financial jargon
• What is an NS&I password

Couldn't find the answer above?

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