Contact us - Proof of identity
Proof of identity and address
Under the Money Laundering Regulations, in common with all banks and building societies, we are required to verify the identity and address of our customers before we can accept an application.
Customers who live in the UK
To do this we may make electronic checks using data from a third party, including information from the Electoral Register. They will keep records of the checks whether or not an application proceeds, but these will not be seen by any other companies. We may use scoring methods. We may also ask you to send us documents to confirm your identity and address. If so, we will write to you with a list of the documents needed.
If you provide information about another person as part of the application, you are also confirming that they have appointed you to give their consent to the processing of their personal data. This means that you have told them who we are and that their personal data will be processed, including to check their name and address. This also applies to trust holdings, where the trustees’, beneficiaries’ and any other person with control over the trust details must be verified, and to investments made under a Power of Attorney.
Purchases for children
Where a purchase is made on behalf of a child, we need to verify the identity and address of the parent or guardian and, if different, the purchaser. After the child has reached an age where they take responsibility for the investment/account and then asks for a repayment, we will ask for evidence of their identity. We will write with details at the time.
Live outside the UK?
We can’t make electronic checks outside the UK so you need to send us a certified copy* of certain documents for all persons named on the application who live outside the UK. These documents are:
For a child under 16 living outside the UK you need to send a certified copy* of their birth certificate instead of the documents above.
If you are a European Union resident, you also need to include the following details for each person:
Please use a separate sheet of paper for this information. We can’t accept your application if it doesn’t include all documents and details required. Check local regulations before buying. Purchases must be by cheque in £ sterling, drawn on a UK bank account in the name of the purchaser.
* ‘Certified copy’ means a copy certified by an Embassy, Consulate or High Commission of the country of issue or by a lawyer or attorney. The copy must be dated and signed and must include the following statement: “I certify that this is a true copy of the original [title of document] belonging to [your name]”. This statement must be in English.
Any relevant information on the document, such as name, address, date of birth and tax identification number, must be clearly labelled in English. When copying passports, you do not need to include any blank pages or pages containing visa stamps.
For residents of the Channel Islands and Isle of Man only, copies can be certified by a professional person (not retired) such as a banker, authorised financial intermediary, mortgage broker regulated by the local financial services regulator, teacher, doctor, minister of religion or civil servant. The person signing the copy must give their full name, address and occupation.