About NS&I - Who we are
Who we are
NS&I (National Savings and Investments) is one of the largest savings organisations in the UK, with over 25 million
customers and more than £100 billion invested. We are best known for Premium Bonds, but also offer a range of other
savings and investments to suit different people’s needs, including our Direct Saver and Children’s Bonds. All products offer
100% security, because NS&I is backed by HM Treasury.
NS&I is an Executive Agency of the Chancellor of the Exchequer.
As an ongoing measure of our customer service, we had, since 1997, held Charter Mark accreditation – an independent award for service quality within the public sector. In 2009, Charter Mark was replaced by a new Customer Service Excellence Standard, which we achieved at the first assessment. We were successfully re-accredited in 2012. Our UK Contact Centres have also achieved accreditation and awards from the Customer Contact Association, for demonstrating high levels of service.
In April 2014, NS&I won the Celent Model Bank award in the Legacy and Ecosystem Transformation category.
In January 2013, NS&I retained ISO14001 accreditation, first achieved in 2007 and a firm indicator of our commitment to delivering a sustainable business.
In the Moneywise Customer Service Awards 2011, NS&I won the award of Most trusted Cash ISA provider.