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Coronavirus: help us to help you

Just to let you know we’re doing whatever we can to continue our essential services during this exceptional time, while looking after the health of our colleagues.

Your money remains 100% safe with us, as we are backed by HM Treasury.

What we're doing

We haven’t got as many of our customer service team available as usual, so we can’t offer our full range of services at the moment. Our top priority is to help customers who need to take money out or pay money in. Everything else will take longer than usual.

How you can help
  1. Please do everything you can online if you are already registered for our online and phone service.
  2. Only call us if you absolutely have to.

Thank you for your understanding.

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Due to coronavirus we can't offer our full range of services at the moment, so this form is temporarily unavailable.

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How can we help?

We’re happy to answer any questions you may have.

I sent you some documents - when will I get them back?

If we asked you to send us documents, for example as proof of identity and address, we’ll aim to return them within a couple of days of receiving them.

Give us a call if you haven’t got them back within a couple of weeks.

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