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How can we help?

We’re happy to answer any questions you may have.

I need some help creating my password

Choosing a secure password is important as it will reduce the risk of your account being fraudulently accessed.

To help you with this, we have some rules around creating passwords:

  • They must be between 8 and 20 characters.
  • They must have at least one number, one lower-case and one upper-case letter.
  • They can't contain spaces.

To make your password stronger, we recommend you have at least 12 characters including one or more symbols.

These are the only symbols we can accept: 
! # $ * + , . / : ? @ [ ] ^ _ ` { | } ~

Avoid choosing a password that's easy to guess (for example, don't use names, dates of birth or common words). We recommend that you don't use the same password as any of your other online accounts.