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How can we help?

We’re happy to answer any questions you may have.

I haven’t been paid my prize money yet – what do I do?

With over three million prizes to pay out each month, it can take us a while to get round to everyone. We announce the two £1 million jackpot winners on the first working day of the month, but it takes us a bit longer to pay everyone else. It also depends on how you’ve asked us to pay your prizes:

My prizes are paid straight into my bank account

Still can’t see the money in your account after the seventh working day of the month? Call us to make sure we’ve got the right bank details.

Call us

Do you still receive your prizes by post?

Not received anything by the end of the month? Let us know by writing to us with:

  • your NS&I number or Premium Bonds holder’s number
  • the winning Bond number
  • the amount you’ve won
  • the month and year you won

And remember to sign your letter.

Contact us by post

You’ll see that we’ve changed the look of the cheques. And if you are lucky enough to receive more than one prize, we will try to put them all in one envelope.

You will then need to take the cheque to your bank and wait for it to clear.

Want your prizes faster?

Get your prizes paid directly into your bank account. If you’re already registered for our online and phone service, log in and go to Your profile and change Your prize options. Not registered? Go to