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How can we help?

We’re happy to answer any questions you may have.

I have lost my holder’s number or documents

Your Premium Bonds are grouped under a single holder’s number.

Holder’s numbers have either 10 or 9 digits, or 8 digits followed by a letter. You can find your holder’s number by logging into our online service and checking your Premium Bonds account details page or by calling us for a replacement Bond record to be sent out to you.

If you aren’t registered for our online and phone service, you can write to us and ask for a replacement Bond record.

This will show all the Bonds you hold and your holder's number.

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