Close Your web browser is out of date. Updating your browser will improve how you can view and use this website. Find out how to do this

Menu

How can we help?

We’re happy to answer any questions you may have.

How long does it take to receive a withdrawal payment?

It depends on which NS&I account you have, how much you want to withdraw and how you give us your withdrawal instruction. The quickest way to get your money is to tell us online or by phone – use our handy calculator to find out when you would receive your payment.

Reset

Payment timeline calculator

NS&I account

The calculator is designed to tell you when you would receive a single withdrawal from one account. If you’re making more than one withdrawal on the same day, or want full details of our withdrawal timescales, please see below.

  • Withdrawals from Direct ISA, Direct Saver, Income Bonds or Investment Account up to £50,000

    Online and phone

    The payment will normally reach your nominated account by the end of the first banking day after the day we receive your instruction.

    Post

    When we receive your instruction on a banking day before 13:00 we will process it on the next banking day. The payment will then normally reach your nominated account on the banking day after that. If we receive your instruction after 13:00 on a banking day, or on a weekend or bank holiday, we will act as if we received it on the following banking day.

    The same timescales will also apply to further withdrawals from any of these accounts on the same day, provided the total you withdraw is not more than £50,000.

  • Multiple withdrawals from Direct ISA, Direct Saver, Income Bonds and Investment Account totalling more than £50,000 in one day

    If a withdrawal from one of these accounts takes your combined total daily value withdrawn from these accounts above £50,000, then the following timescales will apply:

    Online and phone

    When we receive your instruction on a banking day before 20:00, we’ll process it that day. The payment will normally reach your nominated account two banking days after that. If we receive your instruction after 20:00 on a banking day, or on a weekend or bank holiday, we will act as if we received it on the following banking day.

    Post

    When we receive your instruction on a banking day before 13:00 we will process it on the next banking day. The payment will then normally reach your nominated account two banking days after that. If we receive your instruction after 13:00 on a banking day, or on a weekend or bank holiday, we will act as if we received it on the following banking day.

    The same timescales will also apply to further withdrawals from any of these accounts on the same day.

  • Withdrawals from other NS&I accounts and all withdrawals above £50,000

    Online and phone

    When we receive your instruction on a banking day before 20:00, we’ll process it that day. The payment will normally reach your nominated account two banking days after that. If we receive your instruction after 20:00 on a banking day, or on a weekend or bank holiday, we will act as if we received it on the following banking day.

    Post

    When we receive your instruction on a banking day before 13:00 we will process it on the next banking day. The payment will then normally reach your nominated account two banking days after that. If we receive your instruction after 13:00 on a banking day, or on a weekend or bank holiday, we will act as if we received it on the following banking day.