Coronavirus update: it's taking us up to two weeks to process a payment after receiving an instruction by post. So please give us your withdrawal instructions online unless you have no other choice.
How long does it take to receive a withdrawal payment?
It depends on which NS&I account you have, how much you want to withdraw and how you give us your withdrawal instruction. The quickest way to get your money is to tell us online or by phone – use our handy calculator to find out when you would receive your payment.
The calculator is designed to tell you when you would receive a single withdrawal from one account, if you withdraw online or by phone. Withdrawals by post will take longer, and timescales will depend on your chosen method of post. If you’re making more than one withdrawal on the same day, or want full details of our withdrawal timescales, please see below.
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Withdrawals from Direct ISA, Direct Saver, Income Bonds or Investment Account up to £50,000
Coronavirus update: it's taking us up to two weeks to process a payment after receiving an instruction by post. So please give us your withdrawal instructions online unless you have no other choice.
Online and phone
The payment will normally reach your nominated account by the end of the first banking day after the day we receive your instruction.
Post
When we receive your instruction on a banking day before 13:00 we will process it on the next banking day. The payment will then normally reach your nominated account on the banking day after that. If we receive your instruction after 13:00 on a banking day, or on a weekend or bank holiday, we will act as if we received it on the following banking day.
The same timescales will also apply to further withdrawals from any of these accounts on the same day, provided the total you withdraw is not more than £50,000.
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Multiple withdrawals from Direct ISA, Direct Saver, Income Bonds and Investment Account totalling more than £50,000 in one day
Coronavirus update: it's taking us up to two weeks to process a payment after receiving an instruction by post. So please give us your withdrawal instructions online unless you have no other choice.
If a withdrawal from one of these accounts takes your combined total daily value withdrawn from these accounts above £50,000, then the following timescales will apply:
Online and phone
When we receive your instruction on a banking day before 20:00, we’ll process it that day. The payment will normally reach your nominated account two banking days after that. If we receive your instruction after 20:00 on a banking day, or on a weekend or bank holiday, we will act as if we received it on the following banking day.
Post
When we receive your instruction on a banking day before 13:00 we will process it on the next banking day. The payment will then normally reach your nominated account two banking days after that. If we receive your instruction after 13:00 on a banking day, or on a weekend or bank holiday, we will act as if we received it on the following banking day.
The same timescales will also apply to further withdrawals from any of these accounts on the same day.
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Withdrawals from other NS&I accounts and all withdrawals above £50,000
Coronavirus update: it's taking us up to two weeks to process a payment after receiving an instruction by post. So please give us your withdrawal instructions online unless you have no other choice.
Online and phone
When we receive your instruction on a banking day before 20:00, we’ll process it that day. The payment will normally reach your nominated account two banking days after that. If we receive your instruction after 20:00 on a banking day, or on a weekend or bank holiday, we will act as if we received it on the following banking day.
Post
When we receive your instruction on a banking day before 13:00 we will process it on the next banking day. The payment will then normally reach your nominated account two banking days after that. If we receive your instruction after 13:00 on a banking day, or on a weekend or bank holiday, we will act as if we received it on the following banking day.
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Paying money into an international bank account
We’ll normally send your payment the same day if we receive your instructions by 8pm on a banking day. If we receive your request after 8pm or on a non-banking day, we will send your payment on the next banking day. It can then take up to five banking days for the money to reach your international account, depending on the country.
