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How can we help?

We’re happy to answer any questions you may have.


We haven’t got as many of our customer service team available as usual, so we can’t offer our full range of services at the moment. Our top priority is to help customers who need to take money out or pay money in. Please do everything you can online if you are already registered for our online and phone service. Only contact us if you absolutely have to, and remember it will take us longer than usual to get back to you.

For general enquiries

Not for: anything specific about your account as we won’t be able to deal with your request.

  •   Chat to us


Tweet us @nsandihelp


Message us on Facebook

Only for urgent queries about your existing account

  • Call us

If you need to send us a letter

  • Write to us

  • How to make a complaint

Join us on social media

Join NS&I on Facebook