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Coronavirus: help us to help you

Just to let you know we’re doing whatever we can to continue our essential services during this exceptional time, while looking after the health of our colleagues.

Your money remains 100% safe with us, as we are backed by HM Treasury.

What we're doing

We haven’t got as many of our customer service team available as usual, so we can’t offer our full range of services at the moment. Our top priority is to help customers who need to take money out or pay money in. Everything else will take longer than usual.

How you can help
  1. Please do everything you can online if you are already registered for our online and phone service.
  2. Only call us if you absolutely have to.

Thank you for your understanding.

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Due to coronavirus we can't offer our full range of services at the moment, so this form is temporarily unavailable.

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How can we help?

We’re happy to answer any questions you may have.

How do I change which account my prizes, interest and withdrawals get paid into?

Registered for our online and phone service? You can change your nominated account by logging in or calling us.

To change your details online simply:

  • Log in / register
  • Go to ‘Your profile’ from the top menu
  • Click ‘Nominated accounts’
  • You can then change the bank account(s) linked to your NS&I account(s).

Have an Investment Account? You’ll need to complete a form and post it to us.

Change of nominated bank account form