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How can we help?

We’re happy to answer any questions you may have.

How do I change which account my prizes, interest and withdrawals get paid into?

Registered for our online and phone service? You can change your nominated account by logging in or calling us.

Please don’t change your nominated bank account when making a withdrawal, unless you no longer have access to that account. Changing it at the same time as making a withdrawal could delay your payment.

To change your details online simply:

  • Log in / register
  • Go to ‘Your profile’ from the top menu
  • Click ‘Nominated accounts’
  • You can then change the bank account(s) linked to your NS&I account(s).

Have an Investment Account? You’ll need to complete a form and post it to us.

Change of nominated bank account form