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Before you go any further

We’re working with much smaller teams at the moment.

Here’s the fastest way to do what you need to do:
  • Do everything you can online. There may be a short queue before you can log in.
  • Don’t call us unless you absolutely have to. You may have a long wait.
  • Don’t post anything to us unless we’ve asked you to. It’ll take us longer to reply.
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Due to coronavirus we can't offer our full range of services at the moment, so this form is temporarily unavailable.

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How can we help?

We’re happy to answer any questions you may have.

How do I change which account my prizes, interest and withdrawals get paid into?

Registered for our online and phone service? You can change your nominated account by logging in or calling us.

Please don’t change your nominated bank account when making a withdrawal, unless you no longer have access to that account. Changing it at the same time as making a withdrawal could delay your payment.

To change your details online simply:

  • Log in / register
  • Go to ‘Your profile’ from the top menu
  • Click ‘Nominated accounts’
  • You can then change the bank account(s) linked to your NS&I account(s).

Have an Investment Account? You’ll need to complete a form and post it to us.

Change of nominated bank account form