What is the maximum limit for renewing a maturing Bond?
There is no maximum limit when renewing a maturing Bond.
How long will this Issue of Guaranteed Growth Bonds be on sale for?
There’s no set period – the Issue could be withdrawn at any time.
Why is this investment online only?
This Issue of our Guaranteed Growth Bonds is only available to buy through our website, which will give customers a simple
and straightforward way to invest. It is only suitable for customers who are happy to apply for their investment online.
Once you have bought your Bond, you will be able to manage it online, by phone or by post.
If you’re unable to invest online due to exceptional circumstances, please call us to discuss your options.
How do I switch from another NS&I account into Guaranteed Growth Bonds?
If you want to switch to Guaranteed Growth Bonds from your NS&I Direct Saver, you can do this online. To switch from
another NS&I account or investment:
Download a switching form
I’m having problems logging in to invest – what shall I do?
Read our ‘Problems logging in?’ page
How will I know that my online application has gone through?
We’ll email you to confirm we have received your application. We may need to contact you again before we accept your application,
for example if we need to ask for evidence of your identity and address.
How long does it take to receive confirmation of my investment?
We’ll send you an email receipt for your application immediately following your online application. It then normally takes
24 hours to process and accept your application, although it can take longer if we need to ask you to send us documents to
confirm your identity and address. Once we’ve accepted your application, we’ll send you an email and secure message to confirm
your investment. You can then log in with your NS&I number and password to view the details of your investment.
I haven’t received acknowledgment of my application by email. What should I do?
If you haven’t received this within 24 hours of applying, please check your spam folder. Make sure you add our email address
to your safe senders list: firstname.lastname@example.org
If you still haven’t received it, please contact us.
How do I manage my Bond once my application has been accepted?
You can log in at any time to view and manage your investment – it’s quick, easy and secure. Remember to have your NS&I
number and password to hand. You can also call us or give us instructions by post.