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Our savings and investments - Unclaimed prizes

Unclaimed prizes


Do you have an unclaimed Premium Bond prize? We contact everyone automatically when they win a prize. But there are occasions when we can't contact you because you've changed some of your personal details and not told us. If you win a prize and we can't get in touch with you, we will hold on to the prize until you contact us. Don't worry, there's no time limit for claims.

Keep us up to date

If you move house, or change your nominated bank account or email address, it’s important to let us know straight away. This will help make sure you continue to receive any prizes you win.

 

Questions and answers about unclaimed prizes

 

I’ve chosen to have prizes paid to my bank account but I’m worried about payments going to the wrong account

When you choose to have prizes paid directly to your bank account, you need to provide the sort code and account number of your chosen bank account to receive payment. It’s very important that you check this carefully as we can only make payment using the details you give us. If you’re unsure, you can check by logging in or calling us.

I don’t know if I have won or not

To check if you have an unclaimed prize, go to Have I won? and enter your Premium Bonds holder's number (not your Bond number or NS&I number).

I do not have a holder’s number or I have an incorrect number

Write to NS&I with your name, date of birth, address and also previous name and address and then we will carry out a search.

I have moved house and am worried I may have lost any information regarding my Premium Bonds during the move before I have notified you/or I haven’t notified you

Write to NS&I with your name, date of birth, address and also previous name and address and then we will carry out a search.

I have lost my Bond number and holder’s number

You will need to use our tracing service.

I think one of my relatives that has passed away may have had Premium Bonds, so there may be an unclaimed prize

You will need to use our tracing service.

I think I may have had Premium Bonds when I was a child but cannot remember

You will need to use our tracing service.

If you have any further questions about unclaimed prizes or forgotten Bonds, you can call us or write to us.