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Privacy policy - Privacy policy

Privacy policy

NS&I is committed to keeping your personal information secure and confidential. By using this website, you agree to the use of this information in accordance with the following provisions.

Personal information
This website does not capture or store personal information, other than what you tell us when submitting a form. Tools, such as calculators, do not store the information you enter. We may track the number of visitors to the website, but this tracking will not identify you.

Data protection
We treat all information we hold concerning customers as private and confidential. We will not reveal any personal details or details concerning a customer’s investments to anyone not connected with NS&I, unless:

  • the customer asks us to reveal the information, or we have the customer’s permission to do so;

  • we are required or permitted to do so by law;

  • it is required by credit reference and fraud prevention agencies and other companies that provide a service to us or the customer; or

  • there is a duty to the public to reveal the information

We may monitor or record telephone calls for training, quality assurance and other business purposes.

National Savings and Investments is governed by the Data Protection Act 1998. You have a right under the Act to see the personal records we hold about you. We only hold records about any savings or investments you have with us. Your information will be held by us in both paper form and on our IT systems. Information about you will be kept after your holding is closed in line with our retention procedures.

If you want to see your records, please make a Data Subject Access Request under the Act, using this form. Please print off and complete the form - make sure that it’s signed. You don’t have to use this form to make the request, but you’d need to give us the same details. There may be a small charge for this service - if so, we will let you know. For more information, please see Alternatively, if you would like to request CCTV information, please use this form.

Visitors to our website
We use cookies to collect information on website usage, and to enable some of the website's services. Please see our cookie policy for further information.

Keeping you informed
We may from time to time send you (by post) details of offers from NS&I. If you'd rather not receive these, please write to National Savings and Investments, Glasgow, G58 1SB. We will not pass your details to any other organisation for marketing purposes without your consent. You can also request email updates on developments at NS&I. It's the quickest, easiest way to stay up to date with the latest information from us about new Issue launches, interest rate changes, events, competitions and more. We won't share your personal information with other companies for their marketing purposes. We sometimes use other companies to deliver emails from NS&I on our behalf, but we won't allow them to use your details for anything else. You can unsubscribe at any time from email updates using the link provided in the email.

Changes to this privacy policy
If this privacy policy changes in any way, we will place an updated version on this page. Regularly reviewing this page ensures you are always aware of what information we collect, how we use it and under what circumstances we will share it with other parties.

Queries and feedback
If you have any questions or feedback about how we use your data or if you'd like to tell us your preferences, please contact us.