National Savings and Investments
 


Media centre /

Press release

CLOSING THE FORGOTTEN SAVINGS GAP

11 November 2004

£15m ‘lost’ cash traced in three years by National Savings and Investments 

::: REGIONAL DATA AVAILABLE :::

More and more savers are collecting money left in lost or forgotten savings accounts, according to National Savings and Investments (NS&I), which has reunited 15,000 people with more than £15 million in lost or forgotten savings since it launched its free tracing service three years ago this month.

The total amount traced so far is nearly double that traced this time last year, up from £8.2 million to £15.2 million, while the number of successful traces is up 60% on last year.  A quarter of all traces initiated result in success.

NS&I is celebrating the third anniversary of its free tracing service, launched on 1 November 2001, designed to help reunite people with their lost or forgotten savings and investments.

The big numbers

 

First year

Second year

Third year

Amount traced (cumulative)

£4.2m

£8.2m

£15.2m

Successful traces (cumulative)

3,700

9,400

15,400

Nearly half the total value traced so far – £6.6 million – is in Premium Bonds lost over the years, and a further £5.1 million is in Savings Certificates, shared among just 600 people, giving an average trace of £8,270.

And the 86 people who used the NS&I tracing service and were reunited with their lost Pensioners Guaranteed Income Bonds – worth a total of more than £1 million – have been rewarded with an average trace of £11,720.

Ordinary Account claims increase

And since NS&I closed the Ordinary Account in January this year, there has been a 70% increase in the total amount of money traced for these customers, rising from £49,100 to £84,300.

But there is still some £200 million in old and forgotten Ordinary Accounts waiting to be collected by customers, alongside 400,000 Premium Bond prizes worth £23 million.

Wrong address

The main reason people lose touch with their money is because they move home and forget to give their financial providers their new address.  Research from NS&I in May this year found that one in six people (17%) who moved home in the last year forgot to pass on their new address details to their financial providers.

In May 2003 NS&I found it was one in seven people (14%) who neglected to give their new address to their financial providers.  Compared to this year’s figure of one in six, the problem has worsened.

“Many people are quite literally just walking away from their money when they move home,” said Paul Knight, NS&I’s head of sales development.  “It is vitally important that you give all your financial providers your new address so we can stay in touch with you.

“But many people do seem intent on closing their own savings gap and, increasingly, are turning to our free tracing service to help find their lost or forgotten money.  It is important for us to see this money go back to its rightful owner.”

Royal Mail figures suggest more than 320 million letters could not be delivered last year, and the amount of undeliverable post has increased by 50% in the last five years.

Tracing Service highlights (cumulative figures)

  • 1 November 2001: Tracing Service launched
  • By 1 November 2002: £4.23m traced for 3,732 people
  • By 1 November 2003: £8.20m traced for 9,448 people
  • By 1 November 2004: £15.21m traced for 15,411 people
  • By end February 2003: £5m traced for 5,000 people, including £3.2m Premium Bonds for 4,650 people, £38,700 Ordinary Account funds for 270 people and £64,700 Savings Certificates for six people
  • By end February 2004: £10m traced for 11,340 people, including £5.3m Premium Bonds for 9,860 people, £49,100 Ordinary Account funds for 610 people and £2.8m Savings Certificates for 370 people
  • Average amount traced (per person) up from £867 in 2003 to £987 in 2004
  • Number of successful traces has quadrupled from 3,732 by 2002 to 15,411 by 2004
  • NS&I has traced money for people now living in Australia, Thailand, Canada, USA and Italy.

Free tracing service

NS&I’s free tracing service helps customers locate any lost or forgotten funds, and there is no time limit on claiming back any money.  The money – which remains 100% safe – is the property of the customer and NS&I does not benefit in any way from holding on to dormant savings.

The tracing service form, available from 0845 964 5000 or at www.nsandi.com needs to be completed in as much detail as possible, including previous addresses, and returned to NS&I.  The customer will be contacted once the trace has been completed, usually within one month.

The British Bankers Association and the Building Societies Association also provide completely free tracing services enabling customers to locate their lost or forgotten funds.  NS&I does not endorse any company which charges customers a fee to search for lost or forgotten money on their behalf.

ENDS

Notes to Editors

  1. Research carried out by TNS PhoneBus, 7 – 9 May 2004 among 1,013 adults aged 16+.  Respondents were asked “Have you moved home in the last 12 months?”, “When you moved home, did you forget to forward your new address to any organisation that you have savings, investments or another financial product with?”
  2. For details of tracing service case studies and photographs in hi-res jpeg format, contact the NS&I Media and PR team.
  3. British Bankers Association dormant account scheme: www.bba.org.uk.  Building Societies Association dormant account scheme: www.bsa.org.uk

Notes to Editors

For more information, contact the NS&I media team

NS&I Media and PR team

Mark Brooks

020 7348 9301

mark.brooks@nsandi.com

07771 660409

Elen Thomas

020 7348 9654

elen.thomas@nsandi.com

07879 667216

Jonathan Akerman

020 7348 9433

jonathan.akerman@nsandi.com

07884 118686

Fax

020 7348 9755

 

 

ISDN for interviews

020 7602 4522

 

 

Out of hours

All numbers above diverted to staffed mobile phone

 

Media team
NS&I has a number of spokespeople available for interviews and our experienced radio team is available via our ISDN line: 020 7602 4522.

The numbers below are for media use only. Customers wishing to contact NS&I can find details here.

Gareth Headon 020 7348 9494
gareth.headon@nsandi.com
Gill Stephens 020 7348 9449
gill.stephens@nsandi.com
Iman Asante 020 7348 9301
iman.asante@nsandi.com
Monica Del-Villar 020 7348 9654
monica.del-villar@nsandi.com

ISDN for interviews

020 7602 4522

Out of hours

All numbers above diverted to staffed mobile phones
 

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