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Media centre - Unclaimed assets and tracing service

Unclaimed assets and tracing service


Accumulated over 150 years of its history, NS&I has approximately £1.1billion of unclaimed assets in dormant accounts (where there has been no customer initiated activity for at least 15 years).

NS&I's unclaimed assets

Since February 2008, more than 724,000 people have used the service. Through both My Lost Account and our tracing service, we have now reunited customers with over £586 million held in forgotten or lost NS&I accounts since February 2008.

Tracing service – more facts and figures

NS&I research*

*Research carried out by TNS ONLINEBUS among 2,481 GB adults aged 16+ between 10 and 16 February 2012.