Tracing Service
Could your clients have forgotten about an account opened for them as a child, or lost track of savings after moving house?
NS&I offers a free Tracing Service to help savers find any lost or forgotten accounts that they may have with us. We currently hold £466 million of unclaimed savings – and some of this could belong to your clients.
We’ve already reunited 49,000 people with over £50 million, and we want your clients to be reunited with their money too.
- The service is FREE
- There’s no time limit for making a claim
To use NS&I’s Tracing Service on behalf of your clients, please send a completed tracing request form along with a fresh Letter of Authority to:
Tracing Service
National Savings and Investments
Blackpool
FY3 9YP
For further information about NS&I’s Tracing Service, including details of our dormancy procedures, please read the additional information on our consumer site.
www.mylostaccount.org.uk

If you think your clients may have dormant savings or investments in banks or building societies, they can now visit www.mylostaccount.org.uk. Designed to make searching for lost accounts even quicker and easier, this new, FREE website brings together the three existing schemes from the British Bankers’ Association (BBA), the Building Societies Association (BSA) and NS&I.
mylostaccount.org.uk covers:
- 42 banks that take retail deposits in the UK
- All 59 UK building societies
- All NS&I products, including the old NS&I ‘Ordinary Account’ (known as the Post Office Savings Bank account up until 1967)
The simple online form can be completed by the account holder or a nominated representative (this can include a partner, next of kin or beneficiary), giving as much detail as possible, including any previous names and addresses of the account holder. This information only needs to be provided once before being passed securely to the bank, building society and/or NS&I.
The Pension Service
The Pension Service also offer free tracing for old pensions.
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Government Stocks and Gilts
All Government stock is now handled by Computershare Investor Services, please send any enquiries about this to:
Registrar's Department
Computershare Investor Services
PO Box 2411
The Pavilions
Bristol
BS3 9WX
Tel: 0870 703 0143
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