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Our dormancy procedures

Where we know we have lost contact with a customer - for example, when correspondence is returned undelivered - we will immediately make sure that no further correspondence is sent to that address, and that no repayment is made until we find out and verify the customer's current address.

We will also carry out checks that any instructions we subsequently receive are genuinely from the customer or their legal representative.

Where we are unable to find the customer's current address, we will continue to protect the customer's funds - our dormancy procedures are designed to protect the customer's privacy and their investments.

The investments remain registered in the customer's name, so they are still entitled to the funds and any interest earned or prizes won.

There is no time limit for claims.

Help us to keep in touch with you

Please make sure you let us know whenever you change your address (or name) so we can keep you informed about any savings or investments you have with us.

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