Helpful Information /

Tracing Service

Finding lost savings and investments

Here we explain how customers can ask us to trace any savings or investments they think they may have with us. The service can also be used to track down funds of deceased relatives or clients, provided you are legally empowered to act for that person - for example, under Power of Attorney. Follow the links below for a summary of our Tracing Service, or for full details you can download a brochure. To use the service, just download and complete the form then return it to us.

Due to high demand following the successful launch of www.mylostaccount.org.uk, requests to the NS&I Tracing Service are taking longer than normal, and can take up to 12 weeks to be processed. Please be patient while we deal with your request.  We’re sorry for any inconvenience.

• Our dormancy procedures
• Old savings and investments
• Have you won a Premium Bond prize?
• What to do next
  
  
• Tracing request form PDF
• Tracing Service brochure PDF

 

www.mylostaccount.org.uk

If you think you may have dormant savings or investments in banks or building societies, you can now visit www.mylostaccount.org.uk. Designed to make searching for lost accounts even quicker and easier, this new, FREE website brings together the three existing schemes from the British Bankers’ Association (BBA), the Building Societies Association (BSA) and NS&I.

mylostaccount.org.uk covers:

The simple online form can be completed by the account holder or a nominated representative (this can include a partner, next of kin or beneficiary), giving as much detail as possible, including any previous names and addresses of the account holder. This information only needs to be provided once before being passed securely to the bank, building society and/or NS&I.

The Pension Service

If you think you may have an old pension, but are not sure of the details, the Pension Service also offer free tracing.

www.thepensionservice.gov.uk

Government Stocks and Gilts

All Government stock is now handled by Computershare Investor Services, please send any enquiries about this to:

Registrar's Department
Computershare Investor Services
PO Box 2411
The Pavilions
Bristol
BS3 9WX

Tel:  0870 703 0143

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