Managing your online accounts
Quick, easy and secure ways to manage your money
More and more people are realising that it's quicker and more convenient to take control of their money online or by phone. The NS&I Direct Saver and Direct ISA allow you to do exactly that - securely and confidentially.
This is a brief guide to how to manage your NS&I accounts online. Just scroll down to what you want to do then follow the step-by-step instructions. You may want to print this page for your reference.
Improved security processes
Your security is one of our top priorities so we have put in place a number of measures to protect you while you are online. If we have reason to suspect an unauthorised person is accessing your account, we may ask for additional security details while you are transacting with us to verify that it’s you.
Your savings
Keeping track
Transaction history
- Click Your savings on the top menu
- Click Transaction history on the left hand menu
- Select your chosen NS&I account or investment from the drop-down menu
- You can choose to only see transactions between certain dates and/or of certain values – just enter the relevant details if you want to do this, or leave blank to see all your transactions
- Click Next
- You can view further details of each transaction by clicking on its description
Pending transactions
Pending transactions are transactions that have been submitted – include deposits, withdrawals or transfers – but have yet to clear your account.
View statements
We will produce an annual statement that you will be able to view here. Please refer to the terms and conditions for further information.
Move money
Money in
- Click Your savings on the top menu
- Click Money in on the left hand menu
- Select your chosen NS&I account or investment from the drop-down menu
- Click Next
- Enter the amount you want to deposit
- Click Next
- Check the details are correct and then click Confirm to go ahead, or Change to select a different account or change the amount (or Cancel if you no longer want to make a deposit)
- Enter your debit card details and click Submit order
- You will then receive confirmation of the transaction and a reference number
Money out
- Click Your savings on the top menu
- Click Money out on the left hand menu
- Select your chosen NS&I account or investment from the drop-down menu
- Click Next
- Enter the amount you want to withdraw, up to your available balance shown on the screen
- Click Next
- Check the details are correct and then click Confirm to go ahead (if you no longer want to make a withdrawal, click another option from the top or left-hand menu)
- You will then receive confirmation of the transaction and a reference number
Transfer
You can make a transfer and keep your account open, or make a transfer and close your account.
- Click Your savings on the top menu
- Click Transfer on the left hand menu
- Select your chosen NS&I account or investment from the drop-down menu that you wish to transfer from
- Select whether you want to transfer money out and keep your account open, or transfer money out and close your account
- Select your chosen account or investment from the drop-down menu that you wish to transfer to
- Click Next
- Check the details are correct and then click Confirm
Nominated accounts
- To change your nominated accounts, click Your savings on the top menu
- Click Nominated accounts on the left hand menu
- Select your chosen NS&I account or investment
- Click Change in the menu above
- Enter details of your current nominated account
- Click Next
- Enter details of your new nominated account
- Check the details are correct and then click Confirm
Keeping you informed
My messages
- To view your secure messages from NS&I, click Your savings on the top menu
- Click My messages on the left hand menu
- Click the message you want to view
Preferences
Personal details
Address
- To change your address details, click Preferences on the top menu
- Click Address on the left hand menu
- Enter your old postcode for security reasons and click Next
- Enter the postcode and house name/number of your new address and click Find
- Check your address and click Next
- If your address is correct, click Confirm
- To continue, choose an option from the top or left-hand menus
Telephone number and email address
- To change your telephone number or email address, click Preferences on the top menu
- Click Telephone number or Email address on the left hand menu
- Enter your new details and click Next
- If the new details are correct, click Confirm; if not click Cancel
- To continue, choose an option from the top or left-hand menus
Tax details
Mandatory for non-UK residents of the European Union
- To change your tax details, click Preferences on the top menu
- Enter your tax identification number in the first field
- Select your tax country from the drop-down menu in the second field
- Enter your city of birth in the third field
- Select your country of birth from the last field
- Once all details are entered click Confirm
Security details
- To change your password, click Preferences on the top menu
- Click Security details on the left hand menu
- Select Password from the drop-down menu
- Enter your current password
- Enter your new password and confirm your password
- If your password is correct, click Confirm; if not click Clear
- To continue, choose an option from the top or left-hand menus
Change your security questions
- Click Preferences on the top menu
- Click Security details on the left hand menu
- Select Security questions from the drop-down menu
- Select which security question you would like to change from the drop-down menu, you will need to provide the answers before proceeding
- Select a new question from the drop-down menu
- Enter the new answer to your security question
- If you’re happy with your new security question click Confirm; if not click Clear
- To continue, choose an option from the top or left-hand menus
You will only be able to change one security question at a time.
Change your login image and phrase
- Click Preferences on the top menu
- Click Security details on the left hand menu
- Select Login image or Login phrase from the drop-down menu
- Choose a new login image from the selection or change your login phrase and click Confirm
- To continue, choose an option from the top or left-hand menus
Memorable date
If you hold an NS&I Easy Access Savings Account or an NS&I Cash ISA, you can change your memorable date by clicking Preferences on the top menu. If you do not hold either of these accounts, you should not complete this section.
- Click Memorable date on the left hand menu
- Enter your current memorable date
- Enter your new memorable date and confirm your memorable date
- If your memorable date is correct, click Confirm; if not click Clear
- To continue, choose an option from the top or left-hand menus
Marketing options
Choose how you'd like to hear about offers from NS&I
- To change your marketing options, click Preferences on the top menu
- Click Marketing options on the left hand menu
- When you are satisfied with your selection, click Confirm
- To continue, choose an option from the top or left-hand menu
First screen
This allows you to choose which screen you would like to appear when you first log in. This screen will default to Your savings summary unless you choose otherwise.
- To change your first screen, click Preferences on the top menu
- Click First screen on the left hand menu
- From the drop-down menu, select the first screen you'd like to see when you next log in
- When you are satisfied with your selection, click Next
- If your selection is correct, click Confirm; if not click Cancel
- To continue, choose an option from the top or left-hand menu
Shortcuts
Shortcuts provide you with a direct link through to your favourite pages.
- To add or amend your shortcuts, click Preferences on the top menu
- Click Shortcuts on the left hand menu
- From the drop-down menus, select up to five shortcuts you'd like to appear in your Shortcuts menu
- When you are satisfied with your selection, click Next
- If your selection is correct, click Confirm; if not click Cancel
- To continue, choose an option from the top or left-hand menu
Name your savings
You can choose a relevant name for each of your accounts or investments, for example – “Holiday fund”.
- To rename your savings, click Preferences on the top menu
- Click Name your savings on the left hand menu
- From the drop-down menu, select the account or investment you'd like to rename and click Next
- Enter a new name for your account or investment
- If you are satisfied with the new name, click Confirm; if not click Cancel
- To continue, choose an option from the top or left-hand menu
Help
- Click the Your savings menu item to manage your accounts or investments, or read secure messages from NS&I
- Click the Preferences menu item to manage your personal and security details, and tailor on-screen options
