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Helpful information / Fraudulent emails /
Fraudulent emails How to spot a fraudulent email- Always be wary of emails asking for personal or security details, or to update or confirm your account details. NS&I will never ask you to disclose or confirm sensitive personal or security information, including your PIN or password, by email.
- Fraudulent emails often have spelling or grammatical errors, or contain incoherent or jumbled wording.
- For in-depth information about phishing and scam emails, go to
www.banksafeonline.org.uk/phishing_explained.html
What to do if you receive a suspected 'phishing' email- Be cautious when clicking links in emails. A phishing email can contain links that look like known web addresses but will take you to a different, fraudulent site if you click on them. Genuine emails from NS&I do contain links to our website, but would never take you directly to an account log-in page. If you are at all suspicious, don't click the link - type in www.nsandi.com instead and follow the links from our homepage.
- If you are ever concerned about any communications that are or seem to be from NS&I, or if you are worried that someone may have obtained your personal security details, please contact us immediately.
- If you receive an email, apparently from NS&I, that asks for your personal security details, please ignore the request and forward it to us at security@nsandi.com
What to do if you have responded to a suspected 'phishing' email- If you receive such an email, it will not be from NS&I. If you have disclosed any information, please email us using our Feedback Form or phone us.
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