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Our commitment to you

Protecting personal information

We treat all the personal information we hold about our customers as private and confidential. We will only reveal information about a customer or their investments to anyone not connected to NS&I if:

National Savings and Investments is governed by the Data Protection Acts. You have a right under the Acts to see the personal records we hold about you. If you want to see your records, please write to the Data Protection Officer, National Savings and Investments, 375 Kensington High Street, London W14 8SD. There may be a small charge for this service (we will let you know if there is a charge).

Our commitment to good service

As part of our commitment to providing you with a high standard of service, NS&I subscribe to the Banking Code.

Complaints – how we can put them right

If we make a mistake we’ll aim to put things right quickly and without fuss. And if you have a complaint, we have a procedure designed to resolve it fairly. We are also covered by the Financial Ombudsman Service. If you’d like more information, you can download copies of the Banking Code or our complaints procedure leaflet.

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