Our commitment to you
Protecting personal information
We treat all the personal information we hold about our customers as private and confidential. We will only reveal information about a customer or their investments to anyone not connected to NS&I if:
- the customer asks us to reveal the information or we have your permission to do so, or
- there is a legal reason to do so, or
- there is a duty to the public to reveal the information
National Savings and Investments is governed by the Data Protection Act. You have a right under the Act to see the personal records we hold about you. If you want to see your records, please write to the Data Protection Officer, National Savings and Investments, 1 Drummond Gate, London, SW1V 2QX. There may be a small charge for this service (we will let you know if there is a charge).
Complaints – how we can put them right
We are committed to providing you with a high standard of service. If we make a mistake we’ll aim to put things right quickly and without fuss. And if you have a complaint, we have a procedure designed to resolve it fairly. We are also covered by the Financial Ombudsman Service. To find out more, you can download a copy of our complaints procedure leaflet.
Could we do better?
We welcome your comments – please tell us how we handled your claim and if there’s anything we could do to improve our service.
Thank you!
