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Media centre /
Press releaseFETCH THE DOG’S A VERY BUSY PUPPY21 February 2008Record numbers of customers have tasked Fetch the Dog - the cartoon face of mylostaccount.org.uk - with the job of unearthing their old bank, building society and NS&I (National Savings and Investments) accounts. Since the website went live on 30 January, the British Bankers’ Association (BBA), the Building Societies Association (BSA) and NS&I, have seen a record number of people going online to trace their lost money. In the three weeks since launch, the website has received more than 140,000 visits and some 72,000 claim forms have been submitted to the three organisations – more than the total amount of claims received in the whole of 2007*. This means Fetch has had, on average, more than 3,400 claims each day since the site went live. Angela Knight, Chief Executive of the British Bankers’ Association, said: “The three organisations involved in mylostaccount.org.uk, the BBA, BSA and NS&I, are delighted Fetch is helping so many people trace old bank accounts and savings. It’s great that Fetch has encouraged people to use the new online tracing service to find their lost and dormant accounts - he’s a very good puppy indeed”. Adrian Coles, Director-General of the Building Societies Association, said: “We couldn’t have hoped for a better response to the launch of mylostaccount.org.uk. Our goal is to reunite as many people as possible with savings they have lost touch with - after all, this is their money – so we are pleased so many consumers have come forward to use our free service.” John Prout, Director of Customer Sales and Retention at NS&I, said: “One of the reasons Fetch has been so successful is because the service is completely free, and we’re getting feedback that the site is really easy to use. People think that you need original passbooks or forms to initiate a search. We can usually track down savings using names and any previous addresses, though of course the more information you can give us the better.” The mylostaccount.org.uk website was designed to make searching for lost accounts even easier than before. The site brings together the three existing schemes from the BBA, the BSA and NS&I, all of which have been running since 2001. It is a key part of the industry's commitment to make further steps towards reuniting customers with their money in advance of the statute-backed unclaimed assets scheme. *Figures from mylostaccount.org.uk at close of play Tuesday 19 February 2008.ENDS Notes for Editors 2. mylostaccount.org.uk covers:
For more information on the British Bankers’ Association, including information on its own tracing scheme, visit www.bba.org.uk or contact: British Bankers’ Association For more information on the Building Societies Association, including information on its own tracing scheme and case studies, visit www.bsa.org.uk or contact: Building Societies Association For more information on NS&I, including information on its own tracing scheme or case studies, visit www.nsandi.com or contact: NS&I
Media team The numbers below are for media use only. Customers wishing to contact NS&I can find details here.
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