Contact us - How do I report a missing prize?
How do I report a missing prize?
Because we pay out so many prizes – over a million every month – it takes us a while to pay them all. We announce two £1 million jackpots on the first working day of the month and pay out the other prizes during the rest of the month.
If you have checked on this website and have been told that you’ve won a prize in the most recent draw but have not received it, there’s no need to report it straight away. The amount of time you might have to wait for your prize is different depending on whether it’s paid by warrant (like a cheque) or directly to your bank account (if you’ve chosen this option). See below for how long to wait before reporting it to us.
Prizes by warrant (like a cheque)
Please allow until the end of the month for the prize to reach you. If you still haven’t received it by then, you’ll need to report it to us. Write to us, quoting your Premium Bonds holder’s number, the winning Bond number, the value of the prize and the month you won it. Make sure to sign your letter.
Prizes paid directly to your bank account
Please allow until the seventh working day of the month for the prize to reach you. If you still haven’t received it by then, firstly check that your nominated bank details are correct by logging in or calling us (you’ll need your NS&I number and password to hand). If your bank details aren’t correct, you’ll need to amend them and then report it to us. If they are correct, you’ll need to contact your bank and ask them to check why your payment from NS&I wasn’t received.